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BPA Quality is natively integrated to Microsoft technologies like Office,
Exchange, SQL Server or Live Communication Server. The strong Office integration
drives user adoption with BPA Quality. Using MOSS BPA CRM becomes even more
powerful offering advanced Excel Services or dynamic Forms.
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Increase work efficiency in having your Outlook emails moved
to BPA Quality in one click. Instantly create an issue from an
email reducing your support process lifecycle and increasing
customer satisfaction. Synchronizing any data within Outlook or
a mobile device your nomad users will be able to work offline.
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This powerful add-on will copy information submitted in a
form on your Internet site to BPA Quality. For instance you
could have your customer request form directly linked with the
issue list. Each new web request would be automatically added in
your QM system. An automatic email would be sent to the customer
to tell him about your support service. On your side the
concerned people will get an automatic alert.
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With BPA Quality you’ll get all your relevant data in one
single central location improving your work efficiency.
Connectors will take care of synchronizing external data like
ERP data in BPA Quality avoiding duplicates. BPA Quality can
connect to your telephony system providing features like click
to call or automatically launching the contact details for
incoming calls.
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